Terms and Conditions

CONTACT US:

If you wish to contact our expert and friendly staff please use any of the options below.

SALES AND CUSTOMER ENQUIRIES:

020 8977 7788

Opening Hours:
Mon-Fri: 10am to 6:00pm
Saturday: 10:00am to 5:00pm 
Sunday: Closed

EMAIL:

help@hillsound.co.uk
sales@hillsound.co.uk

 

5 YEAR WARRANTY

Against manufacturing defects - this does not cover cosmetic damage or any other damage caused by rough handling or poor maintainence.

ORDERING PROCESS

Ordering from us could not be easier – simply browse our site, click on any item you would like to place them in the shopping cart. Once you have finished selecting your items click ‘checkout’ and choose to pay either by PayPal or credit or debit card. All card payments are processed securely through Cardsave and we never have access to your card details.
We reserve the right to decline any order placed. Your confirmation email indicates that we have received your order and is not a firm contract between us. This term is included to protect us in the event that a mistake has been made in our pricing or that we can no longer supply at the price quoted. In the case of a change in price, we will always contact you to ensure the price is acceptable.
If you have ordered an item that is shown as out of stock we will contact you to let you know an approximate delivery date and the option to cancel if you wish. Any payment taken will be refunded.

SHIPPING

Delivery is FREE on orders over £100 within the UK. We will normally send your order within 1 business day. Orders received before 1pm will normally be sent the same day. Instruments are sent by next working-day courier, music and small items are usually sent by first class recorded delivery. For items under £100 UK delivery charges are £5.00 for items up to and including £100. For International shipping please contact us at sales@hillsound.co.uk for a quote.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We never have access to your card details, and all your personal details are collected and held on our secure server.

 

 

GUARANTEES

All new instruments carry at least a one year manufacturers warranty, and most have a five year warranty specific to Hillsound Music. We honour all guarantees for online sales in the same way as if they were purchased in our shop.

PRICE MATCH GUARANTEE

We will endevour to match any legitimate online price, if you see anything cheaper elsewhere we will match that price providing you notify us before the sale and the cheaper price is deemed to be legitimate. All sales are final.

USE OF OUR WEBSITE

The content of the pages of this website is for your general information and use only and is subject to change without notice. Although we do our best to make sure these pages are accurate, we do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information found on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

 RETURNS POLICY 

We want you to be happy with your purchase. You may cancel your order (without giving any reason) by notifying us within 7 days from receipt of the goods. We strongly advise including full insurance to cover loss or damage in transit as we can only offer refunds after the goods have arrived with us in original packaging and condition. Reeds and similar items cannot be returned for hygiene reasons, unless they are returned unopened in their original packaging. Return postage is not refundable. If the goods are faulty (or not what was ordered), then contact us within 7 days and we will arrange return at our own expense.

PRIVACY POLICY

No information you provide to us is passed on to any other company (apart from that required for delivery and insurance purposes.We will only use your information to enable us to fulfil your order and for our internal record keeping.All of your identifiable information is kept securely and only authorised employees have access.   If you require details of any information of yours Hillsound holds and the reason for use of that information please write to  - Hillsound,24-26 High St,Hampton Hill TW12 1PD.

This privacy notice aims to give you information on how we collect and process your personal data through your use of this website,including any data you may provide when you sign up to our newsletter or purchase a product.

This website is not intended for children and we do not knowingly collect data relating to children. 

To exercise all relevant rights.queries or complaints in relation to this policy please contact Hillsound UK @ 24/26 High St,Hampton Hill TW12 1PD

 
We will only use your personal data when the law allows us to.Most commonly,we will use it in the following circumstances -Performance of Contract /Legitimate Interest/Compliance with a legal or regulatory obligation.We use different methods to collect data from you including-Directly-you may give us your data by filling in forms or by corresponding with us by post,phone,email or otherwise.This includes personal data you provide when you - apply for our products or services/create an account on our website/request marketing to be sent to you.

You can opt out and ask us to stop sending you marketing messages at any time - by following the opt out links on any marketing message sent to you

We will only use your personal data for the purposes for which we collected it,unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.If we need to use your personal data for an unrelated purpose,we will notify you and explain the legal basis which allows us to do so.We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for,including for the purposes of satisfying any legal,accounting,or reporting requirements.

Unless subject to an exemption under the data protection laws,you have the following rights with respect to your personal data - the right to request a copy of the data we hold about you/the right to request we correct data if it is found to be inaccurate/the right to request the data is erased where it is no longer necessary to retain such data/the right to withdraw your consent to the processing at any time,where consent was the lawful basis for processing your data.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights).However,we may charge a reasonable admin fee if your request is clearly unfounded,repetitive or excessive.Alternatively we may refuse to comply with your request in these circumstances.We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data.This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We try to respond to all legitimate requests within one month.Occasionally it may take us longer if your request is particularly complex.