Terms and Conditions


If you wish to contact our expert and friendly staff please use any of the options below.



020 8977 7788

Opening Hours:
Mon-Fri: 10am to 6:00pm
Saturday: 10:00am to 5:00pm 
Sunday: Closed






Against manufacturing defects - this does not cover cosmetic damage or any other damage caused by rough handling or poor maintainence.


Ordering from us could not be easier – simply browse our site, click on any item you would like to place them in the shopping cart. Once you have finished selecting your items click ‘checkout’ and choose to pay either by PayPal or credit or debit card. All card payments are processed securely through Cardsave and we never have access to your card details.
We reserve the right to decline any order placed. Your confirmation email indicates that we have received your order and is not a firm contract between us. This term is included to protect us in the event that a mistake has been made in our pricing or that we can no longer supply at the price quoted. In the case of a change in price, we will always contact you to ensure the price is acceptable.
If you have ordered an item that is shown as out of stock we will contact you to let you know an approximate delivery date and the option to cancel if you wish. Any payment taken will be refunded.


Delivery is FREE on orders over £100 within the UK. We will normally send your order within 1 business day. Orders received before 1pm will normally be sent the same day. Instruments are sent by next working-day courier, music and small items are usually sent by first class recorded delivery. For items under £100 UK delivery charges are £5.00 for items up to and including £100. For International shipping please contact us at sales@hillsound.co.uk for a quote.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We never have access to your card details, and all your personal details are collected and held on our secure server.


All new instruments carry at least a one year manufacturers warranty, and most have a five year warranty specific to Hillsound Music. We honour all guarantees for online sales in the same way as if they were purchased in our shop.


We will endevour to match any legitimate online price, if you see anything cheaper elsewhere we will match that price providing you notify us before the sale and the cheaper price is deemed to be legitimate. All sales are final.


We want you to be happy with your purchase. You may cancel your order (without giving any reason) by notifying us within 7 from receipt of the goods. We strongly advise including full insurance to cover loss or damage in transit as we can only offer refunds after the goods have arrived with us in original packaging and condition. Reeds and similar items cannot be returned for hygiene reasons, unless they are returned unopened in their original packaging. Return postage is not refundable. If the goods are faulty (or not what was ordered), then contact us within 7 days and we will arrange return at our own expense.


No information you provide to us is passed on to any other company (apart from that required for delivery and insurance purposes). We use your information to enable us to fulfil your order and for our internal record keeping.
We do not share your personal information with any Third Party companies who will use your personal information for SPAM mails.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You may opt out of this at any time.


The content of the pages of this website is for your general information and use only and is subject to change without notice. Although we do our best to make sure these pages are accurate, we do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information found on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.